Frequently Asked
Everything you need to know about working with TL Consulting.
general questions
What is a PMO?
PMO stands for Project Management Office. Most people hear that and picture bureaucracy, red tape, and six-month implementations. It doesn't have to be.
In practice it's simply the answer to: "How do we manage all these projects without losing our sanity?"
Dashboards that show what's happening across every initiative. Governance that keeps priorities straight. Processes that don't require someone to chase down status updates every Friday.
If your organization is managing 10+ projects across spreadsheets, Slack threads, and hope — you don't have a PMO yet. That's where I come in.
How is this different from hiring a PMO Manager?
A PMO Manager costs $120K-180K/year, takes 6 months to build systems that live in their head, and leaves when they leave (knowledge goes with them). I build infrastructure in 3-6 weeks for $35K-100K one-time. Your team owns everything when I'm done. No ongoing fees, no vendor lock-in, no dependencies.
What will I own at the end?
Dashboards in your PM tool (Smartsheet, Monday, Asana), governance templates (intake forms, approval workflows, escalation paths), process playbooks, training materials, and project templates. Everything lives in your systems. No proprietary platforms and no subscription fees. When the engagement ends, you have 100% ownership.
Do you work with my industry?
I work across industries, with expertise in regulated environments — financial services, healthcare, and government. My frameworks are adaptable: whether you're managing compliance projects or operational initiatives, I build systems that fit your reality. If you're under regulatory oversight (NCUA, HIPAA, Joint Commission), I've built audit-ready infrastructure before.
Do you work on-site or remotely?
Both. Most engagements are fully remote with stakeholder interviews, training sessions, and check-ins via Zoom.
For Systems Builder engagements, I recommend one on-site week during kickoff (Weeks 1-2) for stakeholder interviews and team alignment. Travel costs are billed separately at cost (flights, hotel, ground transport).
If you prefer fully remote, we'll adjust the kickoff process accordingly.
How do I know if my organization is ready for PMO infrastructure?
If you're managing 10+ active projects and leadership can't answer "What's at risk?" in under 2 minutes — you're ready.
You don't need perfect processes or the right tool already in place. I assess your current state in Week 1 and build around what you have.
Take the free PMO Readiness Assessment to see your score and get a personalized recommendation.
Can you help if we already have projects in flight or existing vendors involved?
Yes. Most organizations I work with aren't starting from scratch, they have active projects, existing tools, and vendors already engaged.
I build around your current reality: migrating active projects, integrating with existing vendors, and adding governance without disrupting what's already working.
No clean slate required.
We have a regulatory exam coming up. Can you help fast?
Yes. Regulated environments under deadline pressure are where I do my best work.
I build compliance documentation, audit trails, and governance frameworks that demonstrate control and readiness to examiners. I've built these systems under real regulatory pressure with non-negotiable deadlines.
Tell me your timeline on the discovery call and I'll tell you exactly what's achievable.
Do I need to use specific software?
No. I work with Smartsheet, Monday.com, Asana, ClickUp, Jira, or whatever you already have. If you don't have PM software yet, I'll recommend one based on your team size and budget, and all engagements include setup and configuration.
How long does it take?
PMO Quickstart: 3 weeks. Knowledge Sprint: 3 weeks. Systems Builder: 6 weeks. Most clients are operational within 45 days of our first discovery call.
What happens after the engagement ends?
You run it. I'm gone and you own everything. No ongoing fees, no required maintenance contracts. If you need tweaks or training for new hires later, you can book me for additional support.
Do you work with companies going through mergers or acquisitions?
Yes — M&A integration is one of the highest-impact opportunities for PMO infrastructure. When two organizations merge, you suddenly have two teams, two tools, two processes, and twice the projects with half the visibility.
I build integration PMO systems fast: unified governance, combined project portfolios, compliance documentation for regulatory approval, and training for newly combined teams.
If you're in an acquisition window, timeline matters. Reach out directly, I prioritize time-sensitive situations.
Do you offer payment plans?
Yes. Standard structure: 50% upfront to start, 50% on final delivery.
For Systems Builder ($80K+), I can split into 3 payments if upfront budget is a constraint. Specific terms are discussed during the discovery call based on your budget cycle and internal approval process.
Organizations going through mergers, acquisitions, or major transformations often have different budget structures — mention this on the discovery call and we'll find an approach that works.
Do you offer ongoing support after the engagement ends?
After the included 30-day support period, ongoing advisory support is available at $3K/month. This includes monthly check-ins, ad-hoc questions, and guidance on new initiatives as your PMO matures.
Most clients don't need it, the systems I build are designed to run without me, but the option is there if you want it.
pmo quickstart questions
What exactly will I get at the end of 3 weeks?
An executive dashboard in your PM tool showing portfolio health, project status, and risks at-a-glance. Governance templates including intake forms, approval workflows, and escalation paths. A comprehensive PMO playbook documenting your new processes and decision criteria.
Everything configured, tested, and ready for your team to run independently.
How much of my team's time does the PMO Quickstart require?
3-4 hours/week total across your team: 1-hour kickoff, two 1-hour check-ins, and 30 minutes of async feedback.
I do the heavy lifting and you provide input, answer questions, approve decisions, and test workflows. Most clients say it's less disruptive than their current manual status update process.
Will this work if our team resists process?
Yes. I don't impose heavy process, I build lightweight systems that make your team's jobs easier (not harder). Most teams adopt quickly because they're tired of manually chasing status updates and recreating the same reports every week. If resistance is especially high, Knowledge Sprint (training + change management) might be a better starting point.
What if we already tried building a PMO and it failed?
That's common. Most internal PMO attempts fail because: (1) the person tasked with it has little experience, (2) they're building while also managing projects (no bandwidth), or (3) they're copying frameworks from the internet that don't fit your context. I've built PMOs repeatedly across industries — I know what works and what doesn't.
Can we start immediately, or is there a waitlist?
I typically have a 2-3 week waitlist. Book a discovery call and I'll confirm my current availability and earliest start date. If you need to start sooner due to a deadline, let me know on the call. I occasionally have last-minute openings if another client postpones.
knowledge sprint questions
What if our team already had training but still won't use the tool?
That's exactly what Knowledge Sprint fixes. Generic vendor training doesn't work because it's not relevant to your actual work. I train on YOUR projects, YOUR workflows, YOUR terminology, so it clicks immediately. Plus I diagnose WHY they're not using it (poor setup, missing features, unclear ownership, competing tools) and fix those barriers as part of the engagement.
How much of my team's time does the Knowledge Sprint require?
Week 1: 2-hour kickoff with key users.
Week 2: 1-hour training session.
Week 3: 30-min review. Plus 15-20 min/week testing new workflows.
Total: 4-5 hours over 3 weeks per person. Most teams say this is less time than they currently spend searching for information or asking "How do I do this again?"
Do you deliver the training yourself, or do we have to train our team?
I create all the training materials (video library, playbooks, templates, job aids). You decide how to deliver it: I can run live training sessions for your whole team, you can assign videos as self-paced learning, or hybrid (I train 3-5 "power users," they train everyone else). Most clients choose the hybrid model — it's faster and builds internal expertise.
Will this work if we have high turnover or seasonal staff?
Yes, new hires watch the training videos, follow the playbook, and ramp up in days instead of months. Your institutional knowledge no longer lives in people's heads — it lives in documented, reusable training systems that survive turnover.
What exactly will I get at the end of 3 weeks?
Custom training curriculum tailored to YOUR tools and YOUR projects (not generic tutorials).
Video library (10-15 videos, 5-10 min each) showing how to use your PM tool for common tasks.
A comprehensive playbook with templates, checklists, and workflows.
Job aids (one-pagers for dashboards, RAID logs, status updates, escalations).
90-day adoption plan with milestones and check-ins.
What's the difference between Knowledge Sprint and just watching YouTube tutorials?
YouTube teaches "how to use Monday.com." Knowledge Sprint teaches "how YOUR team uses Monday.com to manage YOUR marketing campaigns with YOUR approval process." It's the difference between learning a language with Duolingo vs. having a tutor who speaks about your job, your industry, your context. Generic training has 10-20% retention. Custom training has 70-80% retention.
system builder questions
How is this different from PMO Quickstart?
PMO Quickstart = foundation (executive visibility + basic governance for 10-20 projects).
Systems Builder = enterprise-grade (multi-level dashboards, phase-gate governance, compliance documentation, automation, and integrations for 30-100+ projects).
If you're in a regulated industry, managing complex cross-departmental work, or need audit trails, Systems Builder is the right fit.
What exactly will I get at the end of 6 weeks?
Multi-level dashboard ecosystem (executive, PMO, department, project-level) in your PM tool.
Phase-gate governance framework (intake → approval → execution → closeout) embedded in workflows.
Compliance documentation (SOPs, audit trails, risk logs, decision histories).
10+ customized project templates for your common project types.
10-15 automation rules (status reminders, alerts, approvals, escalations).
Integrations with 3+ systems (Slack, email, calendar, finance, HR, CRM as needed).
40-50 page operations playbook.
Everything configured, tested, and ready for 30-100+ projects.
Can we do this in phases instead of all at once?
Yes. Common approach: Start with PMO Quickstart ($35K, 3 weeks), run it for 60-90 days, then add Systems Builder features incrementally. Others start with Systems Builder and skip Quickstart entirely. We'll determine the best path during discovery call based on your urgency, budget, and current maturity level.
How much of my team's time does the Systems Builder require?
Week 1: 3-hour kickoff.
Weeks 2-5: 1-hour weekly check-in.
Week 6: 2-hour final review + training.
Plus 30-60 min/week for feedback and testing.
Total: 8-10 hours over 6 weeks.
I do the heavy lifting and you provide strategic input, approve decisions, and ensure the system matches your business needs.
Do you integrate with our other systems (finance, HR, CRM)?
Yes. Common integrations include: QuickBooks/NetSuite (budget tracking), Salesforce (customer projects), BambooHR/Workday (resource management), Jira (dev work), Slack (notifications).
Integration scope is defined in discovery call. Most integrations are included in base price. Custom API work (if your systems don't have native connectors) may add $5-15K depending on complexity.
What if we're in a regulated industry (finance, healthcare, government)?
That's my specialty. Systems Builder includes compliance documentation required for audits: audit trails (who approved what and when), decision logs (why projects were prioritized/deprioritized), risk registers with historical changes, and SOPs that meet regulatory standards (SOX, HIPAA, GDPR, FedRAMP depending on your industry). I've built compliant PMO systems for financial services and know what auditors look for.
still have
questions?
Book a 30-minute discovery call to discuss your specific situation, or take the 5-minute PMO Readiness Assessment to see which service fits your needs.
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